Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - FASTNET INTERNATIONAL LTD - Network Planned Network Change Notification PW326352 27/0

2017-07-05 14:30:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW326352
Location:SCAYNES HILL
Summary:20CN/WBC Fujitsu OTN upgrade stage 3 of 3
Start: 27/07/2017 00:01
End:27/07/2017 06:00
Downtime: 5Hours 59Minutes

This is to notify you that a Change is required to be carried out on BT's UK Network.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

To enable us to add more capacity, we're moving customers from the 20CN to the 21CN Network Core at SCAYNES HILL. The service outage is expected to be up to 2 hours. This will be during the window of 00:01 - 06:00. All work will be complete by 06:00. A list of your end users affected is attached to this notification this could be WBC, WBMC and/or HE services.

***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.

if you need to contact us regarding your WBC or WBMC Broadband services please eChat the Network Incident Helpdesk at:
https://www.btwholesale.com/pages/static/echat.html

if you need to contact us regarding your Harmonised Ethernet or MEAS services please e-mail planned@bt.com.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

T4a

Broadband Incident Report : ADSL : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 3506

2017-06-28 14:30:00

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

35062

Issue :

FINAL

Detected Date:

27/06/2017

Detected Time:

20:53

Start Date:

27/06/2017

Start Time:

20:53

Actual Clear Date:

28/06/2017

Actual Clear Time:

03:34

Incident Headline:

ADSL : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW

Incident Details:

Some of your Broadband services may have experienced a degraded service

Closure Details:

Service has been restored as of 03:34 BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01398	01436	01496	01499	01546
01583	01586	01866	01880	01887

Duration:

0 days 06 hours 41 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : I

2017-06-28 14:30:00

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

35062

Issue :

FINAL

Detected Date:

27/06/2017

Detected Time:

20:53

Start Date:

27/06/2017

Start Time:

20:53

Actual Clear Date:

28/06/2017

Actual Clear Time:

03:34

Incident Headline:

: MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 03:34 by completing: a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01398	01436	01496	01499	01546
01583	01586	01866	01880	01887

Duration:

0 days 06 hours 41 minutes

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change has Finished P

2017-06-28 05:30:00

BT Wholesale UK Networks Change Management - Planned Network Change has Finished

PW Reference: PW325948
Location:ARDINGLY TE
Summary:20CN/WBC Fujitsu OTN upgrade stage 3 of 3
Start: 28/06/2017 00:01
End:28/06/2017 06:00

The above change has been completed.

Please be aware the actual end of the work may not match the time you receive this email.

If the work was fully completed, you will receive no further updates.

If the work was only partially completed, you may receive a fresh Change notification at a later date.

If the work was fully rolled-back, or not deployed you will be re-advised if work is to be rescheduled for your services.

If this change has failed to incident further notifications will follow via BT's incident process.

***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.

if you need to contact us regarding your WBC or WBMC Broadband services please eChat the Network Incident Helpdesk at:
https://www.btwholesale.com/pages/static/echat.html

if you need to contact us regarding your Harmonised Ethernet or MEAS services please e-mail planned@bt.com.

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : I

2017-06-28 02:15:00

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

35062

Issue :

Detected Date:

27/06/2017

Detected Time:

20:53

Start Date:

27/06/2017

Start Time:

20:53

Anticipated Clear Date:

28/06/2017

Anticipated Clear Time:

06:00

Next Update Date:

28/06/2017

Next Update Time:

06:00

Incident Headline:

: MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Work will begin soon. Customers will experience loss of service during the work.

Dialling Codes Affected:

01398	01436	01496	01499	01546
01583	01586	01866	01880	01887

Ransomware Update

2017-05-15 11:01:58 - Resolved

2017-05-15 11:01:58

You've probably seen by now the disruption caused to the NHS and others following the latest ransomware attack, which encrypts data, rendering it useless unless you can have the data decrypted.

How should I protect against ransomware or other malware attacks?

Make sure you have current backups of all your data - that way you can't be held to ransom.
Make sure that if you are using Microsoft Windows - that you have installed the latest versions.
Make sure that your antivirus software is correctly installed and is the current version.
Make sure you have a security policy in place - a robust security access policy is essential.

The National Cyber Security Centre (NCSC) is a valuable source of information. Whilst we advise that you take caution when clicking on links we suggest you look at the information proved by the NCSC. https://www.ncsc.gov.uk/guidance/ransomware-latest-ncsc-guidance

2017-05-15 11:02:14

EAD Connections - Brighton Area

2017-02-23 13:33:17 - Resolved

2017-02-23 13:33:17

There looks to be an issue on the BT network which is affecting multiple EAD connections in the Brighton area. These have been reported and we are awaiting further updates.

2017-02-23 14:21:00

OpenReach engineers are being tasked to visit the affected areas.

2017-02-23 15:03:14

OpenReach are assigning engineers to the Kemptown exchange and will be working to locate the common point of failure. Engineer ETA is 15:30

2017-02-23 16:18:41

There is currently a fibre break that is affecting a number of our (and presumably others) customers in the Brighton area. BT fibre jointing teams are investigating, and have localised the fault. Further updates to follow.

2017-02-23 16:38:57

Engineers have now repaired the fibre break and all connections are back online. Do contact Fastnet engineers on 01273 675775 if you are still experiencing issues.

2017-02-23 16:40:39

Session Drop

2017-02-23 12:18:18 - Resolved

2017-02-23 12:18:18

At 11:51 one of our interconnects with BT dropped resulting in a brief loss of session for any customers on the affected router. We are currently investigating this further with BT but any dropped session should have logged straight back onto one of our other routers. Any customers still affected are advised to reboot their equipment.

2017-02-23 16:41:41

Potential Connectivity Issue

2017-01-11 10:24:19 - Resolved

2017-01-11 10:24:19

A small number of users on the MANCHESTER BLACKFRIARS UO exchange may be experiencing issues with connecitivty. An Engineer is due to arrive at the exchange at 10:30am and the next update will be available at 11:30am.

2017-01-11 13:29:12

A BT-Managed switch in the exchange had crashed and required re-configuration. Services returned just before 10:35am

Possible Routing Issue

2017-01-10 14:26:15 - Resolved

2017-01-10 14:26:15

Fastnet engineers are currently looking at a possible routing issue which maybe affecting a small number of customers. More updates to follow shortly.

2017-01-10 14:44:26

Fastnet engineers have isolated this issue. Traffic has been re-routed while investigations continue.

2017-01-10 16:10:48

At 14:07 we experienced a temporary BGP neighbour adjacency problem with an upstream transit provider. The peering adjacency flapped several times which lead to some routing instability both inbound and outbound via this router. As a reactive measure traffic was rerouted via other peers shortly afterwards. Full BGP peering was restored at 14:15 but we will continue to monitor before routing traffic via its original path again.

Service Updates and Technical Status Updates

BT Wholesale - FASTNET INTERNATIONAL LTD - Network Planned Network Change Notification PW326352 27/0

Broadband Incident Report : ADSL : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 3506

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : I

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change has Finished P

Broadband Incident Report : : MULTIPLE MUXES IN WEST SCOTLAND : EMERGENCY PEW : Reference 35062 : I

Ransomware Update

How should I protect against ransomware or other malware attacks?

EAD Connections - Brighton Area

Session Drop

Potential Connectivity Issue

Possible Routing Issue

We are proud of our clients

Our trusted partners

Services

Company

Community

Newsletter

Drop us a line

Awards