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Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

MINUTES SILENCE FOLLOWING MANCHESTER INCIDENT

2017-05-25 10:30:00

BT Wholesale | System Support E-mail

 bt wholesale  
MINUTES SILENCE FOLLOWING MANCHESTER INCIDENT 
NOTIFICATION
 

Dear Customer,

BT will be respecting a minutes silence at 11am 25/05/2017 in memory of those who died and were injured in the Manchester bombing on Monday.

Please be aware that if you are in contact with one of our agents at this time you may be asked to wait until the minutes silence has been observed.

Regards

Kevin Wright

Director Service Operations

BTWholesale Customer Service | BTWholesale



 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

BT Wholesale - FASTNET INTERNATIONAL LTD - Network Planned Network Change Notification PW325435 15/0

2017-05-24 13:30:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW325435
Location:Multiple Site
Summary:Fujitsu Dslam 994 reset
Start: 15/06/2017 00:01
End:15/06/2017 06:00
Downtime: 1Hours 30Minutes

This is to notify you that a Change is required to be carried out on BT's UK Network.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

We need to work on the 20C Broadband Nodes at multiple sites, to address a software issue. We expect the customer service outage to be about 15 minutes, however if we encounter unexpected issues it could take up to 4 hours to restore service. This outage will occur between (02:00 - 06:00).



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4a

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change Notification P

2017-05-23 16:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW324961
Location:BASINGSTOKE
Summary:FIBRE FAULT ON NE 20375372 2-3 AT BASINGSTOKE
Start: 14/06/2017 02:00
End:14/06/2017 06:00
Downtime: 4Hours

This is to notify you that a Change is required to be carried out on BT's UK Network.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

This Planned Engineering Work is required in the Basingstoke region to replace some temp fibres . There will be an outage of approximately 4 hours to end-users within this period. A list of your end users affected will be available on Broadband Customer Reporting (BBCR). Please note it may take up to a maximum of 48 hours for the affected circuits to appear on BBCR.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4a

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change Notification P

2017-05-23 16:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW324945
Location:BASINGSTOKE
Summary:FIBRE FAULT ON NE 20375372 2-3 AT BASINGSTOKE
Start: 14/06/2017 02:00
End:14/06/2017 06:00
Downtime: 4Hours

This is to notify you that a Change is required to be carried out on BT's UK Network.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

This Planned Engineering Work is required in the Basingstoke region to replace some temp fibres . There will be an outage of approximately 4 hours to end-users within this period. A list of your end users affected will be available on Broadband Customer Reporting (BBCR). Please note it may take up to a maximum of 48 hours for the affected circuits to appear on BBCR.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4a

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change Notification P

2017-05-23 14:45:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW324953
Location:BASINGSTOKE
Summary:FIBRE FAULT ON NE 20375372 2-3 AT BASINGSTOKE
Start: 14/06/2017 02:00
End:14/06/2017 06:00
Downtime: 4Hours

This is to notify you that a Change is required to be carried out on BT's UK Network.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

This Planned Engineering Work is required in the Basingstoke region to replace some temp fibres . There will be an outage of approximately 4 hours to end-users within this period. A list of your end users affected will be available on Broadband Customer Reporting (BBCR). Please note it may take up to a maximum of 48 hours for the affected circuits to appear on BBCR.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4a

Ransomware Update


2017-05-15 11:01:58 - Resolved


2017-05-15 11:01:58

You've probably seen by now the disruption caused to the NHS and others following the latest ransomware attack, which encrypts data, rendering it useless unless you can have the data decrypted.

How should I protect against ransomware or other malware attacks?

  • Make sure you have current backups of all your data - that way you can't be held to ransom.
  • Make sure that if you are using Microsoft Windows - that you have installed the latest versions.
  • Make sure that your antivirus software is correctly installed and is the current version.
  • Make sure you have a security policy in place - a robust security access policy is essential.
  • The National Cyber Security Centre (NCSC) is a valuable source of information. Whilst we advise that you take caution when clicking on links we suggest you look at the information proved by the NCSC. https://www.ncsc.gov.uk/guidance/ransomware-latest-ncsc-guidance


2017-05-15 11:02:14

EAD Connections - Brighton Area


2017-02-23 13:33:17 - Resolved


2017-02-23 13:33:17
There looks to be an issue on the BT network which is affecting multiple EAD connections in the Brighton area. These have been reported and we are awaiting further updates.

2017-02-23 14:21:00
OpenReach engineers are being tasked to visit the affected areas.

2017-02-23 15:03:14
OpenReach are assigning engineers to the Kemptown exchange and will be working to locate the common point of failure. Engineer ETA is 15:30

2017-02-23 16:18:41
There is currently a fibre break that is affecting a number of our (and presumably others) customers in the Brighton area. BT fibre jointing teams are investigating, and have localised the fault. Further updates to follow.

2017-02-23 16:38:57
Engineers have now repaired the fibre break and all connections are back online. Do contact Fastnet engineers on 01273 675775 if you are still experiencing issues.

2017-02-23 16:40:39

Session Drop


2017-02-23 12:18:18 - Resolved


2017-02-23 12:18:18
At 11:51 one of our interconnects with BT dropped resulting in a brief loss of session for any customers on the affected router. We are currently investigating this further with BT but any dropped session should have logged straight back onto one of our other routers. Any customers still affected are advised to reboot their equipment.

2017-02-23 16:41:41

Potential Connectivity Issue


2017-01-11 10:24:19 - Resolved


2017-01-11 10:24:19
A small number of users on the MANCHESTER BLACKFRIARS UO exchange may be experiencing issues with connecitivty. An Engineer is due to arrive at the exchange at 10:30am and the next update will be available at 11:30am.

2017-01-11 13:29:12
A BT-Managed switch in the exchange had crashed and required re-configuration. Services returned just before 10:35am

Possible Routing Issue


2017-01-10 14:26:15 - Resolved


2017-01-10 14:26:15
Fastnet engineers are currently looking at a possible routing issue which maybe affecting a small number of customers. More updates to follow shortly.

2017-01-10 14:44:26
Fastnet engineers have isolated this issue. Traffic has been re-routed while investigations continue.

2017-01-10 16:10:48
At 14:07 we experienced a temporary BGP neighbour adjacency problem with an upstream transit provider. The peering adjacency flapped several times which lead to some routing instability both inbound and outbound via this router. As a reactive measure traffic was rerouted via other peers shortly afterwards. Full BGP peering was restored at 14:15 but we will continue to monitor before routing traffic via its original path again.

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