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Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2018-11-17 07:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2018-11-17 06:45:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2018-11-17 06:30:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2018-11-17 06:15:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2018-11-17 06:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

Broadband issues in Central London


2018-09-26 11:33:24 - Resolved


2018-09-26 11:33:24
We are aware of a large scale outage affecting multiple ISP's using broadband in various London exchanges. Engineers are investigating and this site will be updated with information.

2018-09-26 13:00:36
Connections are coming back online. If you are still down please reboot your router.

2018-09-28 17:02:37

Inbound call issues to Fastnet office


2018-06-01 14:18:53 - Resolved


2018-06-01 14:18:53
We are currently experiencing issues with our internal phone system, and cannot receive inbound calls to our public phone numbers. We encourage customers to contact us via email while this issue is being resolved. salesteam@fastnet.co.uk help@fastnet.co.uk accounts@fastnet.co.uk customerservices@fastnet.co.uk

VoIP Incident


2018-05-16 11:12:45 - Resolved


2018-05-16 11:12:46
Fastnet engineers are currently investigating a VoIP platform incident. We will update you again shortly.

2018-05-16 11:24:34
This issue has now been rectified however Fastnet engineers are still looking into this matter.

2018-06-01 14:14:10

Ethernet Circuits Issue Identified


2018-04-20 10:17:47 - Resolved


2018-04-20 10:37:45
We are currently seeing a return to working service on the lines affected. We will supply further updates as they become available.

2018-06-01 14:14:06

2018-04-20 10:17:47
We are currently investigating an issue with a small number of ethernet circuits on one of our wholesale carrier networks. Further updates will be provided shortly.

NEH Connectivity Issues


2018-01-25 11:27:34 - Resolved


2018-01-25 12:02:25
Fastnet engineers have deployed the loan hardware in the BDX and all customers should be back online. Please contact the Fastnet Helpdesk if you are still having issues.

2018-01-25 11:27:34
This morning one of the BDX core switches in New England House has reported a fault and is no longer communicating with any of the BDX members serving new England house. Whilst the BDX are looking after the repair / replacement of the switch, Fastnet have dispatched engineers and loan equipment to alleviate the problem and bring customers back online as soon as possible.

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