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Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change - Reschedule N

2017-09-19 19:30:00

BT Wholesale UK Networks Change Management - Planned Network Change Rescheduled - new date

PW Reference: PW327940
Location:BRISTOL CABOT CENTRAL 21CN METRO NODE
Summary:HRSL ALARM SEEN ON NE 20366655 AT BRISTOL
Start: 05/10/2017 02:00
End:05/10/2017 06:00

This is to notify you that this Change has been rescheduled and will now take place as above.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

We've found a problem in our core network, so we need to make a Hardware card change at Bristol Cabot Central. Your service outage is expected to be 4 Hours. This will be between 02:00 and 06:00



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T26a

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change - Reschedule N

2017-09-18 16:30:00

BT Wholesale UK Networks Change Management - Planned Network Change Rescheduled - new date

PW Reference: PW327937
Location:BRISTOL CABOT CENTRAL 21CN METRO NODE
Summary:HRSL ALARM SEEN ON NE 20366655 AT BRISTOL
Start: 05/10/2017 02:00
End:05/10/2017 06:00

This is to notify you that this Change has been rescheduled and will now take place as above.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

We've found a problem in our core network, so we need to make a Hardware card change at Bristol Cabot Central. Your service outage is expected to be 4 Hours. This will be between 02:00 and 06:00



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T26a

Broadband Incident Report : ADSL : PILTON : MUX 301 : LOSS OF SERVICE : Reference 52970 : Issue FINA

2017-09-15 15:15:00

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52970   Issue : FINAL  
  Detected Date: 15/09/2017   Detected Time: 11:31  
  Start Date: 15/09/2017   Start Time: 11:21  
  Actual Clear Date: 15/09/2017   Actual Clear Time: 11:23  
     
  Incident Headline: ADSL : PILTON : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: This was running as a child case of the parent P1 incident IMT53023/17. Service auto-restored at 11:23. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01749
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PILTON]: MUX 301 : LOSS OF SERVICE : Reference 52970 : Issue FINA

2017-09-15 12:00:00

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52970   Issue : FINAL  
  Detected Date: 15/09/2017   Detected Time: 11:31  
  Start Date: 15/09/2017   Start Time: 11:21  
  Actual Clear Date: 15/09/2017   Actual Clear Time: 11:23  
     
  Incident Headline: ADSL :[PILTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 11:23 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01749
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PILTON]: MUX 301 : LOSS OF SERVICE : Reference 52970 : Issue FINA

2017-09-15 12:00:00

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 52970   Issue : FINAL  
  Detected Date: 15/09/2017   Detected Time: 11:31  
  Start Date: 15/09/2017   Start Time: 11:21  
  Actual Clear Date: 15/09/2017   Actual Clear Time: 11:23  
     
  Incident Headline: ADSL :[PILTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 11:23 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01749
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

POP Mail - Possible Intermittent Issue


2017-09-05 10:06:30 - Resolved


2017-09-05 11:49:10
This issue has now been resolved. If you're still having issues please contact our Technical Support team on 01273 675775 or alternatively email: help@fastnet.co.uk Thank you.

2017-09-05 10:06:30
Fastnet engineer's are aware of a problem that could be causing some POP mail users intermittent mail issues. Fastnet engineer's are investigating this now and will post updates shortly.

Ransomware Update


2017-05-15 11:01:58 - Resolved


2017-05-15 11:01:58

You've probably seen by now the disruption caused to the NHS and others following the latest ransomware attack, which encrypts data, rendering it useless unless you can have the data decrypted.

How should I protect against ransomware or other malware attacks?

  • Make sure you have current backups of all your data - that way you can't be held to ransom.
  • Make sure that if you are using Microsoft Windows - that you have installed the latest versions.
  • Make sure that your antivirus software is correctly installed and is the current version.
  • Make sure you have a security policy in place - a robust security access policy is essential.

    • The National Cyber Security Centre (NCSC) is a valuable source of information. Whilst we advise that you take caution when clicking on links we suggest you look at the information proved by the NCSC. https://www.ncsc.gov.uk/guidance/ransomware-latest-ncsc-guidance


2017-05-15 11:02:14

EAD Connections - Brighton Area


2017-02-23 13:33:17 - Resolved


2017-02-23 13:33:17
There looks to be an issue on the BT network which is affecting multiple EAD connections in the Brighton area. These have been reported and we are awaiting further updates.

2017-02-23 14:21:00
OpenReach engineers are being tasked to visit the affected areas.

2017-02-23 15:03:14
OpenReach are assigning engineers to the Kemptown exchange and will be working to locate the common point of failure. Engineer ETA is 15:30

2017-02-23 16:18:41
There is currently a fibre break that is affecting a number of our (and presumably others) customers in the Brighton area. BT fibre jointing teams are investigating, and have localised the fault. Further updates to follow.

2017-02-23 16:38:57
Engineers have now repaired the fibre break and all connections are back online. Do contact Fastnet engineers on 01273 675775 if you are still experiencing issues.

2017-02-23 16:40:39

Session Drop


2017-02-23 12:18:18 - Resolved


2017-02-23 12:18:18
At 11:51 one of our interconnects with BT dropped resulting in a brief loss of session for any customers on the affected router. We are currently investigating this further with BT but any dropped session should have logged straight back onto one of our other routers. Any customers still affected are advised to reboot their equipment.

2017-02-23 16:41:41

Potential Connectivity Issue


2017-01-11 10:24:19 - Resolved


2017-01-11 10:24:19
A small number of users on the MANCHESTER BLACKFRIARS UO exchange may be experiencing issues with connecitivty. An Engineer is due to arrive at the exchange at 10:30am and the next update will be available at 11:30am.

2017-01-11 13:29:12
A BT-Managed switch in the exchange had crashed and required re-configuration. Services returned just before 10:35am

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