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Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

Broadband Incident Report : ADSL :[CAIRNDOW HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 34428 :

2017-06-24 14:45:00

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34428   Issue : FINAL  
  Detected Date: 24/06/2017   Detected Time: 13:28  
  Start Date: 24/06/2017   Start Time: 13:18  
  Actual Clear Date: 24/06/2017   Actual Clear Time: 13:46  
     
  Incident Headline: ADSL :[CAIRNDOW HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 99 Broadband customers.  
  Closure Details: Customer service automatically restored at 13:46, root cause is still under investigation by the ADSL and TNOC operational teams. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01499
 
  Duration: 0 days 00 hours 27 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CAIRNDOW HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 34428 :

2017-06-24 13:45:00

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34428   Issue : 1  
  Detected Date: 24/06/2017   Detected Time: 13:28  
  Start Date: 24/06/2017   Start Time: 13:18  
  Anticipated Clear Date: 24/06/2017   Anticipated Clear Time: 17:28  
  Next Update Date: 24/06/2017   Next Update Time: 14:28  
     
  Incident Headline: ADSL :[CAIRNDOW HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm		  
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01499
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BT Wholesale - FASTNET INTERNATIONAL LTD - Network Planned Network Change - Reschedule Notification

2017-06-21 13:45:00

BT Wholesale UK Networks Change Management - Planned Network Change Rescheduled - new date

PW Reference: PW325565
Location:TOOTHILL OFR 2 7-90 AND 8-90
Summary:Rabit 18126 PW266806
Start: 24/06/2017 22:00
End:25/06/2017 06:00

This is to notify you that this Change has been rescheduled and will now take place as above.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

We need to divert a cable in the Toothill area because of a Roadworks Scheme. This will result in a service outage of approximately 8 Hours within the outage window of 22:00-06:00.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T26a

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change - Reschedule N

2017-06-21 13:45:00

BT Wholesale UK Networks Change Management - Planned Network Change Rescheduled - new date

PW Reference: PW325566
Location:TOOTHILL OFR 2 7-90 AND 8-90
Summary:Rabit 18126 PW266806
Start: 24/06/2017 22:00
End:25/06/2017 06:00

This is to notify you that this Change has been rescheduled and will now take place as above.
Your impacted services are available via BBCR.
(This could take up to 48 hours to be available)

We need to divert a cable in the Toothill area because of a Roadworks Scheme. This will result in a service outage of approximately 8 Hours within the outage window of 22:00-06:00.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T26a

BT Wholesale - FASTNET INTERNATIONAL LTD - Network Planned Network Change - Reschedule Notification

2017-06-21 13:30:00

BT Wholesale UK Networks Change Management - Planned Network Change will be Rescheduled

PW Reference: PW325565
Location:TOOTHILL OFR 2 7-90 AND 8-90
Summary:Rabit 18126 PW266806

This is to advise you that this Change on the BT UK Core Network is being rescheduled and will NOT take place on 24/06/2017 22:00.

As soon as new dates are confirmed we will notify you.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T9a

Ransomware Update


2017-05-15 11:01:58 - Resolved


2017-05-15 11:01:58

You've probably seen by now the disruption caused to the NHS and others following the latest ransomware attack, which encrypts data, rendering it useless unless you can have the data decrypted.

How should I protect against ransomware or other malware attacks?

  • Make sure you have current backups of all your data - that way you can't be held to ransom.
  • Make sure that if you are using Microsoft Windows - that you have installed the latest versions.
  • Make sure that your antivirus software is correctly installed and is the current version.
  • Make sure you have a security policy in place - a robust security access policy is essential.

    • The National Cyber Security Centre (NCSC) is a valuable source of information. Whilst we advise that you take caution when clicking on links we suggest you look at the information proved by the NCSC. https://www.ncsc.gov.uk/guidance/ransomware-latest-ncsc-guidance


2017-05-15 11:02:14

EAD Connections - Brighton Area


2017-02-23 13:33:17 - Resolved


2017-02-23 13:33:17
There looks to be an issue on the BT network which is affecting multiple EAD connections in the Brighton area. These have been reported and we are awaiting further updates.

2017-02-23 14:21:00
OpenReach engineers are being tasked to visit the affected areas.

2017-02-23 15:03:14
OpenReach are assigning engineers to the Kemptown exchange and will be working to locate the common point of failure. Engineer ETA is 15:30

2017-02-23 16:18:41
There is currently a fibre break that is affecting a number of our (and presumably others) customers in the Brighton area. BT fibre jointing teams are investigating, and have localised the fault. Further updates to follow.

2017-02-23 16:38:57
Engineers have now repaired the fibre break and all connections are back online. Do contact Fastnet engineers on 01273 675775 if you are still experiencing issues.

2017-02-23 16:40:39

Session Drop


2017-02-23 12:18:18 - Resolved


2017-02-23 12:18:18
At 11:51 one of our interconnects with BT dropped resulting in a brief loss of session for any customers on the affected router. We are currently investigating this further with BT but any dropped session should have logged straight back onto one of our other routers. Any customers still affected are advised to reboot their equipment.

2017-02-23 16:41:41

Potential Connectivity Issue


2017-01-11 10:24:19 - Resolved


2017-01-11 10:24:19
A small number of users on the MANCHESTER BLACKFRIARS UO exchange may be experiencing issues with connecitivty. An Engineer is due to arrive at the exchange at 10:30am and the next update will be available at 11:30am.

2017-01-11 13:29:12
A BT-Managed switch in the exchange had crashed and required re-configuration. Services returned just before 10:35am

Possible Routing Issue


2017-01-10 14:26:15 - Resolved


2017-01-10 14:26:15
Fastnet engineers are currently looking at a possible routing issue which maybe affecting a small number of customers. More updates to follow shortly.

2017-01-10 14:44:26
Fastnet engineers have isolated this issue. Traffic has been re-routed while investigations continue.

2017-01-10 16:10:48
At 14:07 we experienced a temporary BGP neighbour adjacency problem with an upstream transit provider. The peering adjacency flapped several times which lead to some routing instability both inbound and outbound via this router. As a reactive measure traffic was rerouted via other peers shortly afterwards. Full BGP peering was restored at 14:15 but we will continue to monitor before routing traffic via its original path again.

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