Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-02-21 03:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-02-21 02:45:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-02-21 02:30:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-02-21 02:15:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-02-21 02:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

VoIP calls cutting off


2020-02-19 12:25:30 - Open


2020-02-19 13:03:52
We have received a report from our carriers that the issue has been resolved. This was due to an issue with a network peering group in London. Customers still experiencing issues should contact the Fastnet Helpdesk on 01273688088

2020-02-19 12:25:30
We are receiving reports that customer phone calls are cutting off or are otherwise very poor quality. We have raised a case with our upstream SIP carriers, who are aware of the issue, and will update shortly.

Mass Service Outage


2020-02-10 14:07:41 - Resolved


2020-02-10 15:09:17
The issue appears to have been resolved and we have received the following RFO from the carrier: Engineers have identified the outage was due to a process panic in the packet forwarding engine causing the routing protocols to restart. Both processes have automatically restarted and the node has returned to service. A case will be raised with the vendor to investigate and confirm next steps. The device is not exhibiting any instability and traffic is passing normally. This incident will now be closed. Please contact Fastnet support if you continue to have issues with connectivity.

2020-02-10 14:13:20
We are beginning to see affected circuits coming back after the period of outage. This incident will remain open until we receive confirmation from the carrier that the issue has been resolved.

2020-02-10 14:07:41
We have become aware of a carrier issue affecting a number of circuits in the London area. The carrier is aware of the issue and is working on a resolution. Updates will be provided shortly.

cPanel website issues (node20 shared hosting)


2020-02-07 12:27:32 - Open


2020-02-07 12:45:26
We are seeing websites are no longer timing out connections, and all sites should be reachable. Please call in to the helpdesk if you are still experiencing issues 01273675775

2020-02-07 12:27:32
We are currently experiencing issues with one of our shared web hosting servers, causing connections to customer websites to be unreachable. We are investigating this issue and will provide further updates shortly.

Connectivity Issues with Broadband and Ethernet services


2020-02-06 09:07:04 - Resolved


2020-02-06 17:03:41

2020-02-06 09:07:04
We have detected some further disruption in connectivity with some DSL and Ethernet services this morning. We are already taking measures to circumvent this problem by re-routing traffic, as this problem has previously been attributed to one of our upstream routing peers.

Gamma VoIP


2020-01-31 20:25:32 - Open


2020-01-31 20:25:32
Some customers are still experiencing connection issues with VoIP services that pass across the Gamma network. This issue is ongoing and can be tracked here: https://www.gamma.co.uk/support/service-status/

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