Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

Fastnet Telephone Issues


2024-07-22 14:50:36 - Resolved


2024-07-22 14:50:36
Working with our suppliers we have resolved the issues with the phone system.

2024-07-22 10:25:49
Inbound calls to Fastnet are currently not connecting. While we resolve the issue please send emails to the relevant department.

Fastnet Telephone Issues


2024-07-22 10:25:49 - Resolved


2024-07-22 14:50:36
Working with our suppliers we have resolved the issues with the phone system.

2024-07-22 10:25:49
Inbound calls to Fastnet are currently not connecting. While we resolve the issue please send emails to the relevant department.

Fastnet Telephone Issues


2024-07-22 14:50:36 - Resolved


2024-07-22 14:50:36
Working with our suppliers we have resolved the issues with the phone system.

2024-07-22 10:25:49
Inbound calls to Fastnet are currently not connecting. While we resolve the issue please send emails to the relevant department.

Shared Hosting Issue


2024-06-19 17:57:49 - Resolved


2024-06-19 17:57:49
All services are back up and running.

2024-06-19 16:47:59
Some customers are currently experiencing problems with website and email functionality. Investigations are under way, updates to follow.

Shared Hosting Issue


2024-06-19 17:57:49 - Resolved


2024-06-19 17:57:49
All services are back up and running.

2024-06-19 16:47:59
Some customers are currently experiencing problems with website and email functionality. Investigations are under way, updates to follow.

2024-01-05 09:30:00


 

A close up of a sign

Description automatically generated

 

 

 

20CN & 21CN Systems

Planned Outage

 

Hello,

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 13 January 2024 until 06:00 (UK Time) Sunday 14  January 2024 (we may need a further 12 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks,

 

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

 

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

 

-


2017-01-12 09:55:05
Here is the first update.

2017-01-12 09:32:10
Testing a twitter update.

2023-09-28 11:00:00


 

 

A close up of a sign

Description automatically generated

 

 

 

20CN & 21CN Systems

Planned Outage

 

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 7 October 2023 and 06:00 (UK Time) on Sunday 8 October 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

 

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png

 

 

-


2017-01-12 09:55:05
Here is the first update.

2017-01-12 09:32:10
Testing a twitter update.

2023-09-21 09:41:32


 

 

A close up of a sign
Description automatically generated

 

 

 

20CN & 21CN Systems

Emergency Outage

 

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 12 August 2023 and 06:00 (UK Time) on Sunday 13 August 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

 

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

 

-


2017-01-12 09:55:05
Here is the first update.

2017-01-12 09:32:10
Testing a twitter update.

2023-09-21 09:41:32


A close up of a sign

Description automatically generated

20CN AND 21CN SYSTEMS

Planned Outage – Service Restored

 

Hello,


You'll be pleased to know that we’ve finished working on 20CN and 21CN Systems.

 

We're sorry if this caused you any trouble during this necessary outage.


If you’re still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again.

 

If this still doesn't work, you can call us on +448007835639 option 1 or email us on broadband.eco.admin@bt.com.

 

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com.

 

Thanks,

 

Gary Jupp

Director Service Operations

BTWholesale Customer Service

Telephone: 0800 783 5639 option 1

broadband.eco.admin@bt.com

 

Web: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
Registered Office: One Braham, Braham Street, London, E1 8EE
Registered in England No: 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 


-


2017-01-12 09:55:05
Here is the first update.

2017-01-12 09:32:10
Testing a twitter update.

2023-09-21 09:41:32


 

 

A close up of a sign

Description automatically generated

20CN & 21CN Systems

Planned Outage

 

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 15 April 2023 and 06:00 (UK Time) on Sunday 16 April 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Gary Jupp

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

-


2017-01-12 09:55:05
Here is the first update.

2017-01-12 09:32:10
Testing a twitter update.

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