Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

Intermittent Ethernet Connectivity


2023-10-27 09:58:58 - Resolved


2023-11-07 07:56:29
No futher problems have been observed.

2023-10-27 10:45:29
New hardware is in place and we will continue to monitor the situation.

2023-10-27 09:58:58
We have identified a carrier issue that is affecting some circuits. Engineers are working on the issue now.

20CN & 21CN Systems Planned Outage between 22:00 (UK Time) Saturday 7 October 2023 and 06:00 (UK Time) on Sunday 8 October 2023 - HD436161

2023-09-28 11:00:00

 

 

A close up of a sign Description automatically generated

 

 

 

20CN & 21CN Systems

Planned Outage

 

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 7 October 2023 and 06:00 (UK Time) on Sunday 8 October 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

 

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png

 

 

20CN & 21CN Systems Emergency Outage between 22:00 (UK Time) Saturday 12 August 2023 and 06:00 (UK Time) on Sunday 13 August 2023 - HD430048

2023-09-21 09:41:32

 

 

A close up of a sign Description automatically generated

 

 

 

20CN & 21CN Systems

Emergency Outage

 

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 12 August 2023 and 06:00 (UK Time) on Sunday 13 August 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

 

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

 

20CN & 21CN Systems Planned Outage between 22:00 (UK Time) Saturday 15 April 2023 and 06:00 (UK Time) on Sunday 16 April 2023 - HD415547

2023-09-21 09:41:32

 

 

A close up of a sign Description automatically generated

20CN & 21CN Systems

Planned Outage

 

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 15 April 2023 and 06:00 (UK Time) on Sunday 16 April 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Gary Jupp

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

20CN & 21CN Systems Planned Outage between 22:00 (UK Time) Saturday 15 April 2023 and 06:00 (UK Time) on Sunday 16 April 2023 - HD415547 - Service Restored

2023-09-21 09:41:32

A close up of a sign Description automatically generated

20CN AND 21CN SYSTEMS

Planned Outage – Service Restored

 

Hello,


You'll be pleased to know that we’ve finished working on 20CN and 21CN Systems.

 

We're sorry if this caused you any trouble during this necessary outage.


If you’re still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again.

 

If this still doesn't work, you can call us on +448007835639 option 1 or email us on broadband.eco.admin@bt.com.

 

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com.

 

Thanks,

 

Gary Jupp

Director Service Operations

BTWholesale Customer Service

Telephone: 0800 783 5639 option 1

broadband.eco.admin@bt.com

 

Web: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
Registered Office: One Braham, Braham Street, London, E1 8EE
Registered in England No: 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

20CN & 21CN Systems Planned Outage between 22:00 (UK Time) Saturday 29 April 2023 and 00:01 (UK Time) on Sunday 30 April 2023 - HD416975

2023-09-21 09:41:32

 

A close up of a sign Description automatically generated

20CN & 21CN Systems

Planned Outage

 

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 29 April 2023 and 00:01 (UK Time) on Sunday 30 April 2023. (we may need a further 1 hour contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Gary Jupp

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

BT DSLFTTx Connectivity Issues


2023-09-19 14:45:52 - Resolved


2023-09-20 09:37:19
BT confirm they have repaired the issue in their network.

2023-09-19 15:34:50
BT are still working on the issue at Stepney Green, however the backup path is now passing traffic and we believe all users should be able to reconnect.

2023-09-19 14:49:09
This is an ongoing issue which is affecting London Stepney green. This is affecting a lot of cable links in and around London Telehouse. BT are investigating as a matter of urgency.

2023-09-19 14:45:52
Engineers are investigating an issue which caused a number of broadband connections to drop. While we persue the cause with BT, rebooting the affected router should bring the connection back up.

Ethernet Carrier Outage


2022-10-18 13:28:41 - Resolved


2022-10-19 16:35:17
Fault was identified with the carrier configuration. It was corrected in minutes and steps have been taken to prevent a repeat.

2022-10-18 13:28:41
We have a carrier issue that is affecting some circuits. Engineers are working on the issue now. We will have an update in an hour if it is not fixed prior to that.

Potential email issue on shared hosting environment.


2021-04-01 09:35:23 - Resolved


2021-04-01 17:05:01
Work has completed to resolve this issue. If you are still experiencing email duplication please contact us help@fastnet.co.uk.

2021-04-01 10:41:02
Vendors are investigating the problem. A fix should be in the works soon.

2021-04-01 09:35:23
We are investigating a problem on the shared hosting which is resulting in sending/recieving multiple duplicate emails. We will mitigate the impact of this in the short term while working on the permanent fix.

Brighton Kemptown DSL Outage


2021-01-29 09:49:26 - Resolved


2021-01-29 13:27:00
BT have restored service to the affected circuits. Please contact help@fastnet.co.uk if you are still have trouble.

2021-01-29 09:49:26
We are aware of a major service outage affecting some ADSL and FTTC circuits connected to the Brighton Kemptown exchange. BT are aware and are working on it. Current estimated clear time is 23:49 30/01/2021. Updates to follow.

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