Service Updates and Technical Status Updates

20CN & 21CN Systems

Planned Outage

Hello,

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 13 January 2024 until 06:00 (UK Time) Sunday 14  January 2024 (we may need a further 12 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks,

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

20CN & 21CN Systems

Planned Outage

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 7 October 2023 and 06:00 (UK Time) on Sunday 8 October 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

20CN & 21CN Systems

Emergency Outage

Hello

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 12 August 2023 and 06:00 (UK Time) on Sunday 13 August 2023. (we may need a further 6 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.