Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-10-01 23:30:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-10-01 23:15:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-10-01 23:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-10-01 22:45:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2020-10-01 22:30:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.



T4b

Ethernet Service Outage


2020-08-31 13:53:23 - Resolved


2020-08-31 18:57:49
Carrier engineers resolved an issue affecting an exchange line card at 17:29, and we have seen affected connections come back online. If your Ethernet service is still experiencing these issues, please get in contact using the on-call service number.

2020-08-31 13:53:23
We have witnessed a number of Ethernet services go down at 12:45 this afternoon, each of them relating to a common upstream fibre carrier. These outages are currently being investigated by the upstream provider.

Phone System Down


2020-08-27 09:46:41 - Resolved


2020-08-27 10:25:07
Phones are now operational.

2020-08-27 09:46:41
We are currently unable to receive calls. Where possible please email queries to the relevent departments while we resolve the issue. Apologies for the inconvenience.

Equinix LD8 Outage


2020-08-18 09:01:26 - Resolved


2020-08-19 08:59:31
Services have been restored, if you are still facing issues please contact help@fastnet.co.uk or 01273688088.

2020-08-18 15:46:38
The resolution works continue with engineers actively working to restore services as soon as possible and a new tentative ETR we have received for a fix is 21:00. We would like to apologise for the inconvenience and we appreciate your understanding.

2020-08-18 14:06:07
We would like to inform you that Engineers are working diligently to restore services as soon as possible and a tentative time for restoration provided by the DC is 16:30. We will keep you updated and appreciate your patience.

2020-08-18 12:04:59
Equinix IBX Site Staff reports that services have been further restored for several more customers and IBX Engineers continue to work towards restoring services to all customers by migrating to the newly installed and commissioned infrastructure.

2020-08-18 11:01:12
We would like to inform you that the fire alarm issues is resolved but they are still working on the UPS failure. The power to the building is still not restored. We will keep you updated. Appreciate your patience.

2020-08-18 09:15:32
We would like to inform you that the engineers and the specialist vendor have begun restoring services to customers by migrating to newly installed and commissioned infrastructure. Engineers continue to work towards restoring services to all customers and further updates will follow when more information is available. At this stage we do not have an ETA for restoration however please continue to monitor this site for new updates.

2020-08-18 09:10:31
We would like to inform you that we were advised that a fire alarm was triggered by the failure of output static switch from Galaxy UPS system supporting levels 1, 2, 3, 4 in building 8/9 at LD8 in Harbour Exchange. Please bear with us and check back for updates. We appreciate your patience.

2020-08-18 09:01:26
We have been alerted to an outage in supplier equipment which we are working to get more information about. Please check back for updates.

RDP and VPN Session Drops


2020-08-11 11:38:41 - Resolved


2020-08-12 11:48:43
A fault in supplier equipment has been repaired and full service has resumed.

2020-08-11 16:28:02
Upstream maintenance is ongoing to be finalized later tonight. Users should not see any more problems with remote session connections. If you are still having trouble please get in touch with help@fastnet.co.uk or call 01273688088.

2020-08-11 11:38:41
We have had reports of network issues resulting in remote terminal and VPN sessions dropping. The problem appears to stem from devices outside our network. While we investigate we have taken precautionary measures which may improve the situation for some customers. Updates to follow.

Virtual Infrastructure


2020-07-01 22:47:24 - Resolved


2020-07-02 00:08:15
Fastnet engineers have now resolved this issue, all services have been restored.

2020-07-01 22:47:24
Fastnet engineers are investigating an issue with virtual machine networking that might be affecting a small number of customers. Updates to follow shortly.

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