Remote Support
To allow Fastnet engineers to take remote control of your system, you may be asked to download a small application.
Please contact technical support for a secure link to download the software.
The applications create a secure VPN tunnel allowing access to your machine, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.
