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Our commitments to you

We aim to provide you with the best levels of service, and want all our customers to have a helpful and friendly experience through all our communication channels. We will take your calls promptly and try to answer any questions you may have. If we don’t have the answer right away we will find the information you need and call you back before the end of the next working day. We aim to respond to all written enquiries within one working day, although a complex enquiry may require more time.