Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

Emergency Engineering Works


2026-08-25 23:16:26 - resolved


2026-08-25 23:16:26
Emergency engineering works undertaken following damage to network infrastructure have now been completed. All affected circuits have recovered and services are operating normally. We will continue to monitor the network, but no further impact is expected at this time. We apologise for any inconvenience caused and thank customers for their patience while this issue was being resolved.

2026-08-25 22:37:02
Emergency engineering works are ongoing in North Brighton following damage to network infrastructure. Connectivity to the affected circuits has now been restored and services are currently operating normally. However, as the engineering works remain in progress, we will continue to closely monitor the situation. Further updates will be provided as more information becomes available. We apologise for any inconvenience caused and thank customers for their patience.

2026-08-25 22:20:33
We have been advised of emergency engineering works taking place in North Brighton this evening due to damage to network infrastructure. Ethernet and FTTP circuits in the affected area are considered at risk during the works. Engineering activities are scheduled to commence at 21:00 on 25 August 2026, with a potential service interruption of up to 8 hours for affected circuits. We are monitoring the situation closely and will provide further updates as they become available. We apologise for the short notice and any inconvenience these emergency works may cause.

2024-01-05 09:30:00


 

A close up of a sign

Description automatically generated

 

 

 

20CN & 21CN Systems

Planned Outage

 

Hello,

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 13 January 2024 until 06:00 (UK Time) Sunday 14  January 2024 (we may need a further 12 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks,

 

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

 

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

 

British Telecommunications plc
R/O : One Braham, Braham Street, London E1 8EE
Registered in England: No 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

 

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