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Short guide to get set up with Fastnet services
Find the help you need and answers to common questions.
A collection of network and hosting tools including ping, whois and nslookup.
Status updates for service impacting incidents.
Short guides to help you set up your fastnet services.
You will need to make sure that you:
The engineer should:
Before the engineer leaves it is worth checking the engineer has left a modem, plugging in your fastnet router to test the connection and ensuring that your phone line is working correctly.
The engineer will attend site to perform a fit and test:
You will need to ensure you have a connection to the internet as your handsets will use this to get their custom settings.
If you are using your PC's Network connection (daisy chaining) you should first unplug the Ethernet cable currently attached to your PC and follow the steps above. You can then plug in an Ethernet cable from the back of your handset to your PC.
Registering a domain through FastNet is easy, simply think of the domain name you’d like to use and get in touch with us. Either speak to your account manager or a member of our sales team by calling 01273 688088 and we’ll check the availability of the domain name and fill you in with any details you may need to know before you register.
Domains use a DNS zone to point services such as email to different servers. A DNS zone must contain DNS records and each record specifies a location that a subdomain can go.
If you do not have direct access to your DNS records, please send an email to email@example.com with the changes you want made or requesting access to a control panel where you can make the changes yourself.
Once you have the credentials to your MyDNS control panel, you’ll need to login using the following link and enter your username and password: https://mydns.fast.net.uk/
If we previously managed your DNS records and have since transferred it over to our MyDNS control panel, you will find your zone file or files waiting for you, with the records intact from their last change.
To modify an existing record, simply find the record you wish to modify on the list of records and click the modify button, displayed as a pencil and paper icon, on the right-hand column titled ‘M’ (modify).
Adding a new record to a domain’s zone, click on the domain from the list of zones then click the ‘Add New Record’ button. On the next screen, select the record type from the list, then enter the desired subdomain in the ‘DNS zone name’ field. The bottommost field, ‘Name server’ is where you would like this record to point to.
Adding a new zone is not too dissimilar to adding a new DNS record, simply click the ‘Add DNS Zones’ button on the main screen to proceed to the configuration screen. On the configuration screen you’ll first need to enter the DNS zone name, which will be the domain name (EG: domain.co.uk) and there you can then choose a DNS Zone template (Standard Forward Template is recommended). DNS zone type should be kept on ‘Master’ and DNS zone transfer should be left unchecked.
To delete a zone, go to the DNS Zones view and then check the box to the far right of the zone you want to delete. Then click on the ‘remove selected’ link at the top of the column. Confirm your decision on the next screen and then the zone will be deleted. The same process can be used to delete records from the DNS records view.
If you have exported your DNS zone file from another source, you can import this into the MyDNS portal by clicking ‘Add DNS Zones’ button on the main screen and then clicking on the ‘Add DNS zones from file’ button. From the next screen you can browse the local machine for an exported DNS zone file in formats such as .rtf (Rich Text Format).
You can back up your DNS zones and records by using the ‘Backup DNS zones’ button on the main DNS Zones view page. All you need to do is simply click the button, all of the zones and records will be backed up and you’ll receive a download prompt to store the file. You can recover this backed up file in the event of emergency by clicking on ‘Add DNS zones’ > ‘Full zones from file’ and then selecting the backed up folder. To avoid any conflicting zones, it is advisable to remove all zones before performing this.
Global operations can be used to perform bulk actions against any or all DNS records in a zone file if they match certain rules. You can do this by going to the DNS Zones view, selecting the zone or zones using their checkboxes on the far right of the page and then clicking on the ‘Global operations’ link at the top of the column.
Before you come to install your equipment in our data centre please make sure that you have:
On the day of the install please be sure to inform us if you end up using more resources than you have been allocated this allows us to ensure that we allocate the additional space to you.
When you order our cloud services either Cloud Hosting or Cloud Datacentre you will be sent the login details with your service handover document. If you need any further support please contact our technical team.
You should start by downloading the application for managing your back ups.
Windows. Please click on the link below.
follow the steps below in order to start backing up!
If you have a large chunk of data that needs backing up it can take some time to do the initial upload, If this is the case please contact us and we will guide you through doing an initial backup to an external storage device that you can send to us and we will upload locally.
When you order server backup with us we will provide you with detailed instructions. We will arrange for one of our backup specialists to give you a call in which we will guide you through the setup process.
Once you have unboxed your new SonicWall unit you will need to connect it to a power point, ideally located near the router. Unless specified, you will need to connect your Ethernet cables in the following way:
Fastnet only provide calls barred telephone lines for the sole purpose of Broadband provision. If you have ordered a Fastnet telephone line this will be installed by an engineer, either an AM (8am - 1pm) or a PM (1pm - 6pm) slot, we'll let you know in advance what date they will be attending. You will need to ensure you are onsite for all of your allocated slot. When the engineer arrives please make sure you guide the engineer to install the line in the correct location.
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