Fibre Broadband Getting Started

Before the engineer arrives

You will need to make sure that you:

  • have two spare plug sockets near to the telephone master socket. One socket for the router and one for the BT modem.
  • have received your Fastnet router if you ordered one, if not that you have your fastnet username and password.
  • are on site for the whole appointment slot. 08:00 until 13:00 for an AM slot and 13:00 until 18:00 for a PM slot.
  • are contactable on the number you have provided us with for your entire appointment slot.

The engineer visit

The engineer should:

  • Call to let you know that they will start working on your line.
  • Complete the work outside and then they will visit your premises.
  • Temporarily cut off your telephone line while they work.
  • Install your new master socket faceplate (and extension cable if required)
  • Connect the BT Openreach modem to your line and make sure that the DSL light turns green.

Before the engineer leaves it is worth checking the engineer has left a modem, plugging in your fastnet router to test the connection and ensuring that your phone line is working correctly.

Setting up your equipment

  • Step 1: The engineer should have left you with the modem plugged in to your master telephone socket and powered up.
  • Step 2: Plug the Ethernet cable (should be included in the box with your router) into the Ethernet port on the modem and plug the other end into your Ethernet port labelled WAN on router.
  • Step 3: Plug your router power cable in to the back of the router and into the power socket on the wall.
  • Step 4: Power the router on at the plug.
  • Step 5: You can now use the wireless functionality of your router if it has been set up. Power on your device and select your wireless network from the list of available ones (if we configured it the network will be called 'Fastnet' unless you asked us for something specific).
  • Step 6: To use the router hardwired into your network or computer you will need to run an Ethernet cable from one of the LAN ports in your router to your computer or network.

Broadband Getting Started

Setting up your equipment

  • Step 1: Find the enabled phone socket and plug in the ADSL microfilter. You will need a microfilter plugged in to the telephone socket of each extension that is in use. Where possible you should use the master socket to plug your router into.
  • Step 2: Plug your ADSL router into the corresponding socket in the microfilter (the cable should go from the line port on the router and into the socket). The other socket on the microfilter can be used for your phone or fax machine if you wish.
  • Step 3: Plug the power cable into the back of your router and the other end into the power socket.
  • Step 4: One end of the Ethernet cable goes into one of the 4 LAN ports on the router and the other end goes into the back of your computer (you can plug in up to 4 stand alone computers directly).

Ethernet Getting Started

The Engineer Visit.

The engineer will attend site to perform a fit and test:

  • We will let you know the appointment date and time as soon as we do.
  • The engineer will test the line from your premises (A end) and install the NTE (Network Termination Equipment.
  • The engineer will test the line from the other end of the circuit (B end)

Setting up your equipment

  • Step 2:Connect the Ethernet cable provided from port GE0/1 on the Cisco to one of the 4 LAN ports on the NTE.
  • Step 3: Connect the Ethernet cable from your internal network to port GE0/0.
  • Step 4: Power the router on at the plug.
  • Step 5: You should now have access to the internet.

VoIP Getting Started

Setting up your equipment

You will need to ensure you have a connection to the internet as your handsets will use this to get their custom settings.

  • Step 1: Using an Ethernet cable plug your handset directly into a network point.
  • Step 2: If your network supports POE then you will not need a separate power supply, if it doesn't, plug in the phones separate power supply.
  • Step 3: You should now have power to your handset. It will connect to the internet and download its custom settings.
  • Step 4: You should now be able to make and recieve calls as normal

If you are using your PC's Network connection (daisy chaining) you should first unplug the Ethernet cable currently attached to your PC and follow the steps above. You can then plug in an Ethernet cable from the back of your handset to your PC.

Getting Started Hosting & Domains

Registering Domains

Registering a domain through FastNet is easy, simply think of the domain name you’d like to use and get in touch with us. Either speak to your account manager or a member of our sales team by calling 01273 688088 and we’ll check the availability of the domain name and fill you in with any details you may need to know before you register.

Managing Your DNS Records and Zones

Domains use a DNS zone to point services such as email to different servers. A DNS zone must contain DNS records and each record specifies a location that a subdomain can go.
If you do not have direct access to your DNS records, please send an email to with the changes you want made or requesting access to a control panel where you can make the changes yourself.

Your MyDNS Control Panel

Once you have the credentials to your MyDNS control panel, you’ll need to login using the following link and enter your username and password:
If we previously managed your DNS records and have since transferred it over to our MyDNS control panel, you will find your zone file or files waiting for you, with the records intact from their last change.

Modifying an existing record

To modify an existing record, simply find the record you wish to modify on the list of records and click the modify button, displayed as a pencil and paper icon, on the right-hand column titled ‘M’ (modify).

Adding a record

Adding a new record to a domain’s zone, click on the domain from the list of zones then click the ‘Add New Record’ button. On the next screen, select the record type from the list, then enter the desired subdomain in the ‘DNS zone name’ field. The bottommost field, ‘Name server’ is where you would like this record to point to.

Adding a new zone

Adding a new zone is not too dissimilar to adding a new DNS record, simply click the ‘Add DNS Zones’ button on the main screen to proceed to the configuration screen. On the configuration screen you’ll first need to enter the DNS zone name, which will be the domain name (EG: and there you can then choose a DNS Zone template (Standard Forward Template is recommended). DNS zone type should be kept on ‘Master’ and DNS zone transfer should be left unchecked.

Deleting zones and records

To delete a zone, go to the DNS Zones view and then check the box to the far right of the zone you want to delete. Then click on the ‘remove selected’ link at the top of the column. Confirm your decision on the next screen and then the zone will be deleted. The same process can be used to delete records from the DNS records view.

Importing an existing zone file

If you have exported your DNS zone file from another source, you can import this into the MyDNS portal by clicking ‘Add DNS Zones’ button on the main screen and then clicking on the ‘Add DNS zones from file’ button. From the next screen you can browse the local machine for an exported DNS zone file in formats such as .rtf (Rich Text Format).

Backing up zones

You can back up your DNS zones and records by using the ‘Backup DNS zones’ button on the main DNS Zones view page. All you need to do is simply click the button, all of the zones and records will be backed up and you’ll receive a download prompt to store the file. You can recover this backed up file in the event of emergency by clicking on ‘Add DNS zones’ > ‘Full zones from file’ and then selecting the backed up folder. To avoid any conflicting zones, it is advisable to remove all zones before performing this.

Global Operations

Global operations can be used to perform bulk actions against any or all DNS records in a zone file if they match certain rules. You can do this by going to the DNS Zones view, selecting the zone or zones using their checkboxes on the far right of the page and then clicking on the ‘Global operations’ link at the top of the column.

Data Centre Getting Started

Getting ready to Install

Before you come to install your equipment in our data centre please make sure that you have:

  • received your handover document, this will contain all of the configuration information you will need.
  • returned your data centre access form.
  • Your kit ready to install.
  • Photo ID to bring with you.
  • On the day of the install please be sure to inform us if you end up using more resources than you have been allocated this allows us to ensure that we allocate the additional space to you.

Cloud Service Getting Started

When you order our cloud services either Cloud Hosting or Cloud Datacentre you will be sent the login details with your service handover document. If you need any further support please contact our technical team.

Online Backup Getting Started

File Level Backup

You should start by downloading the application for managing your back ups. Windows. Please click on the link below.

follow the steps below in order to start backing up!

  • Step 1: Once you have installed the OBM, you should see a new icon down on your system tray.
  • Step2: To configure the client, just double click the icon or right click / open.
  • Step 3: You can create a backup from here, by simply clicking on the button and following the wizard.
  • If you have a large chunk of data that needs backing up it can take some time to do the initial upload, If this is the case please contact us and we will guide you through doing an initial backup to an external storage device that you can send to us and we will upload locally.

    Server Backup

    When you order server backup with us we will provide you with detailed instructions. We will arrange for one of our backup specialists to give you a call in which we will guide you through the setup process.

Firewalls Getting Started

Installing your firewall

Once you have unboxed your new SonicWall unit you will need to connect it to a power point, ideally located near the router. Unless specified, you will need to connect your Ethernet cables in the following way:

  • Step 1: Connect the Ethernet cable which comes as standard with the SonicWall, from port X1 (WAN) on the firewall, to one of your LAN ports on the router.
  • Step 2: Connect the Ethernet cable from you internal network to port X0 (LAN) on the SonicWall. If you are unsure at this point, please contact your network support company who should be able to guide you.
  • Step 3: Power on the Sonicwall and after a few minutes you should be able to connect to the internet.

PSTN Getting Started

Getting started with your PSTN line

Fastnet only provide calls barred telephone lines for the sole purpose of Broadband provision. If you have ordered a Fastnet telephone line this will be installed by an engineer, either an AM (8am - 1pm) or a PM (1pm - 6pm) slot, we'll let you know in advance what date they will be attending. You will need to ensure you are onsite for all of your allocated slot. When the engineer arrives please make sure you guide the engineer to install the line in the correct location.

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