Before the engineer arrives
You will need to make sure that you:
- have two spare plug sockets near to the telephone master socket. One socket for the router and one for the BT modem.
- have received your Fastnet router if you ordered one, if not that you have your fastnet username and password.
- are on site for the whole appointment slot. 08:00 until 13:00 for an AM slot and 13:00 until 18:00 for a PM slot.
- are contactable on the number you have provided us with for your entire appointment slot.
The engineer visit
The engineer should:
- Call to let you know that they will start working on your line.
- Complete the work outside and then they will visit your premises.
- Temporarily cut off your telephone line while they work.
- Install your new master socket faceplate (and extension cable if required)
- Connect the BT Openreach modem to your line and make sure that the DSL light turns green.
Before the engineer leaves it is worth checking the engineer has left a modem, plugging in your fastnet router to test the connection and ensuring that your phone line is working correctly.
Setting up your equipment
- Step 1: The engineer should have left you with the modem plugged in to your master telephone socket and powered up.
- Step 2: Plug the Ethernet cable (should be included in the box with your router) into the Ethernet port on the modem and plug the other end into your Ethernet port labelled WAN on router.
- Step 3: Plug your router power cable in to the back of the router and into the power socket on the wall.
- Step 4: Power the router on at the plug.
- Step 5: You can now use the wireless functionality of your router if it has been set up. Power on your device and select your wireless network from the list of available ones (if we configured it the network will be called 'Fastnet' unless you asked us for something specific).
- Step 6: To use the router hardwired into your network or computer you will need to run an Ethernet cable from one of the LAN ports in your router to your computer or network.