Fibre and business broadband

Pro active monitoring

• “Pro-active monitoring” is a sophisticated early warning system – helping avoid outages to give you the best possible service.

Service level agreement

A service uptime guarantee of 99%

• Our commitment to keeping you connected

Speed guarantee

• Our commitment to giving you the best service

Actual minimum download speeds are dependent on the respective line being able to achieve a synch above the minimum speed of 60Mbps. In cases where this does not happen then the minimum throughput speed will be calculated at 80% of the synch rate.

For example: An 80/20 Elevated line achieves a synch rate of 40Mb/s at provision. This is below the minimum speed of 60Mb/s, so the minimum speed for this line is 80% (Elevated) of 40Mb/s (Synch), which equals 32Mb/s.

Speed Boost

An optional upload boost with Annex M adjusts your up/down ratio to:

• Up to 2.5Mbps upload
• Up to 16Mbps download

Pro active monitoring

• “Pro-active monitoring” is a sophisticated early warning system – helping avoid outages to give you the best possible service.