Service Updates and Technical Status Updates

20CN & 21CN Systems

Planned Outage

Hello,

We need to carry out important work on some of our systems to improve them. We are planning on doing this between 22:00 (UK Time) Saturday 13 January 2024 until 06:00 (UK Time) Sunday 14  January 2024 (we may need a further 12 hours contingency in case we overrun). 

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (csv) detailing end users impacted will also be unavailable. 

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

If you want to talk to us about this work, it's +44800 7835639 option one, or email us at broadband.eco.admin@bt.com

If you'd rather not receive any more of these emails, then please email broadband.eco.admin@bt.com

Thanks,

Vanessa Pillay

Director Service Operations

BTWholesale Customer Service

T: +440800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

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