Our award winning customer support team respond to customer questions on a daily basis. We thought it would be useful to pick out the top 5 most frequently asked questions to answer for a blog post. Three questions are regarding broadband, and two are about email. This blog is part one: Broadband.
With an industry leading NPS score of 72 for customer service, we’d like to congratulate our amazing team for all their hard work.
The second Fastnet staff profile is of Rob – our Helpdesk Lead. If you’ve ever needed help and then experienced our award winning customer support, you have Rob and his team to thank.
Posh Totty Designs are a well known hand made jewellery brand with three shops and a large online presence. They sell to customers all over the world. We spoke to Operations Manager James Ginzler about the history of the brand, and how they use Fastnet Cloud Hosting & Data Centre, Broadband and VoIP within their business.
This is the first in a series of Fastnet Staff Profiles for our blog. We think it’s important to show our customers who we are and what makes us tick. Chris bravely stepped up to be number 1.
Earlier this year, we were approached by one of our customers Brighton Dome and Brighton Festival.
Fastnet are pleased to announce Fastnet Active Monitoring, the next enhancement to our award winning customer service commitment.
To understand Fastnet, you have to go back to our beginnings. In the mid-Nineties, getting online was painfully slow, highly unpredictable and more than a little noisy.