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About Us

Learn more about Fastnet, our history, our values and our commitment to exceptional customer service.

Our Story

Back in 1995, the internet was a very different place.

Our first 100 customers shared just 128 Kbps of bandwidth on our dial-up network — enough for a game of Chess, a round of Quake, or a simple website.

Our engineers guided nervous businesses onto the internet, walking them through sending their very first email. Fastnet still has that same helpful, engineering-led focus today – we’ve just grown up, and we’ve got the awards to prove it.

Why Fastnet

Fastnet has been doing things differently since 1995.

As an independent ISP, we’re not locked into one fibre carrier or software vendor – so we choose what genuinely suits your business, not what suits a partnership deal. Because we fully manage our own network, we see every connection end-to-end, which means faster diagnosis and fewer surprises. Our Brighton and London data centres add a further layer of control that off-the-shelf ISPs simply can’t offer.

We’re experienced in supporting legal, financial and tech companies and have even hosted a digital music festival. But our talents really lie in leveraging our independence to connect multiple sites together – we’re particularly proud of the solutions we have in place for our nationwide retail clients.

Expert Service

Fastnet give all our customers ‘direct-to-engineer’ support and a dedicated Account Manager.

You won’t be passed around different tiers of service people. We work in small teams to ensure that our engineers are familiar with your network. We’re agile too, because we can streamline our internal processes to stop them getting in the way of great service. We’re proud to say that more than half of Fastnet’s employees have been with the company for over 10 years – so whatever the problem you’ll be in safe hands.