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Getting Started
How to connect your router for the first time
The steps for connecting your router for the first time will depend on the type of service you have, such...
What to expect on installation day
What happens on installation day can vary depending on the type of service being installed, such as ADSL, FTTC, FTTP,...
What equipment will we provide
The equipment we provide will depend on the service you have ordered and the solution agreed during the sales and...
How to find your circuit ID/customer reference
Your circuit ID or customer reference helps us identify the correct service when you contact support. Providing this information allows...
How to access the customer portal
You can access the Fastnet customer portal by visiting: https://connections.fastnet.co.uk If you do not already have an account, you can...