Your circuit ID or customer reference helps us identify the correct service when you contact support. Providing this information allows us to locate your account more quickly and investigate any queries or faults more efficiently.
Your customer reference can usually be found on your invoice. This may be shown alongside your account details, service description, or billing information.
You can also access your account and service information through our customer portal:
https://connections.fastnet.co.uk
If you are reporting a fault, please provide your circuit ID, customer reference, or account number where possible. If you are unable to find this information, please provide your company name, site address, and any other details that may help us identify the correct service.
Including the correct reference at the start of your query helps reduce delays and ensures your request is handled by the appropriate team.