If you need help with your service, our support team is here to assist you. To help us investigate your query as quickly as possible, please include as much relevant information as you can when contacting us.
When contacting support, please provide:
- Your company name
- Your site address
- Your circuit ID, service reference, or account number, if known
- The best contact name and telephone number
- A clear description of the issue
- When the issue started
- Whether the problem is affecting one user, multiple users, or the whole site
- Any error messages you are seeing
- Any troubleshooting steps already attempted, such as rebooting equipment or testing with another device
- Screenshots, test results, or logs, where available
For connectivity faults, it is also helpful to let us know whether any router, modem, firewall, or ONT lights have changed, and whether any recent changes have been made on site.
For email or hosting issues, please include the affected email address, domain name, website address, or control panel username where relevant.
Providing this information at the start helps us avoid delays, ask fewer follow-up questions, and progress your issue more efficiently.
If your issue is urgent or affecting business operations, please make this clear when contacting us so we can prioritise it appropriately.
Email: help@fastnet.co.uk
Telephone: 01273 675775