Introducing Your New Fastnet Service Report

Understanding how your business services are performing shouldn’t require specialist tools or technical expertise.
That’s why we’re introducing our new Fastnet Service Report, giving you clear, easy-to-understand visibility into the connectivity and hosting services that support your business every day.

Whether you use a single Standard Broadband connection or operate a large-scale Private WAN network, your Service Report provides valuable insights into performance, reliability and usage, helping you make informed decisions about your services.

What’s Included?

Business Broadband and DSL Services

Customers using our Business Broadband services can quickly assess connection quality with information including:

  • Average packet loss
  • Monthly reconnection statistics
  • Internet traffic volumes
  • Open support tickets associated with the service

These metrics help identify potential issues early and provide greater confidence in the day-to-day performance of your connection.

Ethernet Leased Lines

For customers with Ethernet Leased Lines , enhanced traffic graphs provide a detailed view of network utilisation throughout the day.

This makes it easy to identify peak usage periods and determine whether additional bandwidth could improve application performance and user experience.

Private WAN Networks

Private WAN customers can view information about threats detected and mitigated by our Palo Alto Advanced Threat Protection platform, providing additional insight into how your business traffic is being protected.

Acronis Backup

With our partnership with industry leading cloud backup provider Acronis, you can benefit from added reslilience and peace of mind. You will see a summary of your account usage and any missed backup jobs.

Web Hosting

When you use our Web Hosting services, the report gives you an at-a-glance overview of your cPanel hosting environment, including capacity and service status information.

Domain Services

Customers with registered Domains can access important information such as:

  • Registrant details
  • Expiry dates
  • Key domain records

Helping you stay on top of renewals and avoid unexpected interruptions.

Evolving With Your Services

As we introduce new services, the Fastnet Service Report will continue to evolve.

For example, our latest Managed FastVM platform combines traffic statistics, server health monitoring, service status information and engineer reports into a single, convenient view, giving customers a comprehensive picture of their hosted environment.

Need More Information?

Your Service Report is designed to give you greater visibility into the services that keep your business connected, secure and productive.

If you have any questions about your report or would like advice on optimising your connectivity, hosting or cloud services, please get in touch
.
Our team will be happy to help.