If your email account is hosted on our cPanel platform, you can add it to Microsoft Outlook using IMAP.
IMAP keeps your email synchronised with the mail server, which means you can access the same mailbox from multiple devices, such as your computer, phone, and tablet.
Information you will need
Before setting up the account in Outlook, you will need the following details:
- Your email address
- Your mailbox password
- Your incoming mail server
- Your outgoing mail server
Your username will be your full email address.
Your password will be the password set for your mailbox.
The incoming and outgoing mail server will depend on which cPanel server your account is hosted on. This is usually in the following format:
nodeX.fast.net.uk
The “X” will be replaced with the number of the server your account is hosted on, for example node30.fast.net.uk or node40.fast.net.uk etc.
If you are unsure which server your email is hosted on, please contact the Fastnet Helpdesk.
Recommended IMAP settings
When adding the account manually in Outlook, please use the following settings:
Incoming mail:
- Account type: IMAP
- Server: nodeX.fast.net.uk
- Username: Your full email address
- Password: Your mailbox password
- Encryption method: SSL
- Authentication: Password
Outgoing mail:
- Server: nodeX.fast.net.uk
- Username: Your full email address
- Password: Your mailbox password
- Encryption method: STARTTLS
- Authentication: Use the same username and password as the incoming mail server
If Outlook shows an option such as “use same settings as my incoming mail server” or “use incoming details for outgoing server”, this should be selected.
Adding the account in Outlook
To add the mailbox in Outlook:
- Open Microsoft Outlook.
- Go to File.
- Select Add Account.
- Enter your email address.
- Choose the option to configure the account manually, if prompted.
- Select IMAP as the account type.
- Enter the incoming and outgoing server details.
- Enter your full email address as the username.
- Enter your mailbox password.
- Check that SSL is selected for incoming mail.
- Check that STARTTLS is selected for outgoing mail.
- Complete the setup and allow Outlook to test the account.
Once added, Outlook should begin synchronising your mailbox.
If Outlook cannot connect
If Outlook cannot connect, please check the following:
- The email address has been entered correctly
- The full email address is being used as the username
- The password is correct
- The correct nodeX.fast.net.uk server has been entered
- SSL is selected for incoming mail
- STARTTLS is selected for outgoing mail
- Outgoing authentication is enabled using the same details as incoming mail
If the setup still does not work, please contact the Fastnet Helpdesk and provide the email address you are trying to configure, any error message shown in Outlook, and the device or Outlook version you are using.