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Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Emergency Planned Network Change Noti

2017-02-22 14:15:02

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW321686
Location:HORSHAM SUSSEX
Summary:UPGRADE OF IOMV1 - IOMV3 INCLUDING TIMOS UPGRADE
Start: 10/03/2017 00:01
End:10/03/2017 06:00
Downtime:3Hours

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR (Wholesale Customer Reporting).

(This could take up to 48 hours)

We're upgrading some 21C network hardware and software in the HORSHAM region. This involves a software upgrade and some hardware changes on the device in a single night. This will cause an outage to all customers of approx. 15 minutes whilst the device is rebooted. If Rollback is required then a further 15mins will be required to reboot to the old code. 1 Hour should be the max for node reconfiguration. Customers may experience a second outage approx. 1hr while we upgrade the interface card connecting their circuit. This outage could be extended to 2hrs if roll back is required to restore old cards. All work will be completed by 06:00.

Services Affected: Ethernet Connection Service 2

Please note that emails being sent to this group mailbox are not monitored / actioned.
If you need to contact us regarding your Broadband services you will need to
eChat into the Network Incident Helpdesk to alert the team that you have sent
an email to this mailbox
https://www.btwholesale.com/pages/static/echat.html (3rd Option)

If you have a query regards your Harmonised Ethernet or MEAS services please
send an e-mail to planned@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T4b

BT Wholesale - FASTNET INTERNATIONAL LTD - Emergency Planned Network Change - Reschedule Notificatio

2017-02-22 14:00:02

BT Wholesale UK Networks Change Management - Planned Network Change Rescheduled - new date

PW Reference: PW320950
Location:DUNOON
Summary:R 17415 / PW266114
Start: 01/03/2017 02:00
End:01/03/2017 04:00

This is to notify you that this Change has been rescheduled and will now take place as above.
Your impacted services are available via WCR (Wholesale Customer Reporting).
(This could take up to 48 hours to be available)

To guard against unplanned customer impact, we need to make some changes to core devices at Dunoon . The service outage is expected to be 2 hours. This will be during the window of 02:00 - 04:00. All work will be complete by 04:00 A list of your end users affected is attached to this notification this could be WBC, WBMC and/or HE services.

Please note that emails being sent to this group mailbox are not monitored / actioned.
If you require a response you will need to eChat into the Network Incident Helpdesk to alert the team that you have sent an email to this mailbox
https://www.btwholesale.com/pages/static/echat.html (3rd Option)

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T26a

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Emergency Planned Network Change - Reschedule

2017-02-22 14:00:02

BT Wholesale UK Networks Change Management - Planned Network Change Rescheduled - new date

PW Reference: PW320950
Location:DUNOON
Summary:R 17415 / PW266114
Start: 01/03/2017 02:00
End:01/03/2017 04:00

This is to notify you that this Change has been rescheduled and will now take place as above.
Your impacted services are available via WCR (Wholesale Customer Reporting).
(This could take up to 48 hours to be available)

To guard against unplanned customer impact, we need to make some changes to core devices at Dunoon . The service outage is expected to be 2 hours. This will be during the window of 02:00 - 04:00. All work will be complete by 04:00 A list of your end users affected is attached to this notification this could be WBC, WBMC and/or HE services.

Please note that emails being sent to this group mailbox are not monitored / actioned.
If you require a response you will need to eChat into the Network Incident Helpdesk to alert the team that you have sent an email to this mailbox
https://www.btwholesale.com/pages/static/echat.html (3rd Option)

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T26a

BT Wholesale - FASTNET INTERNATIONAL LTD - Normal Planned Network Change has Finished PW320728- Revi

2017-02-21 05:45:02

BT Wholesale UK Networks Change Management - Planned Network Change has Finished

PW Reference: PW320728
Location:Multiple Site
Summary:20CN/WBC Fujitsu OTN upgrade stage 1 of 3
Start: 21/02/2017 00:01
End:21/02/2017 06:00

The above change has been completed.

Please be aware the actual end of the work may not match the time you receive this email.

If the work was fully completed, you will receive no further updates.

If the work was only partially completed, you may receive a fresh Change notification at a later date.

If the work was fully rolled-back, or not deployed you will be re-advised if work is to be rescheduled for your services.

If this change has failed to incident further notifications will follow via BT's incident process.


Please note that emails being sent to this group mailbox are not monitored / actioned.
If you need to contact us regarding your Broadband services you will need to
eChat into the Network Incident Helpdesk to alert the team that you have sent
an email to this mailbox
https://www.btwholesale.com/pages/static/echat.html (3rd Option).

If you have a query regards your Harmonised Ethernet or MEAS services please
send an e-mail to planned@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T18

BT Wholesale - FASTNET INTERNATIONAL LTD - PW320728 Normal Planned Network Change has Started

2017-02-21 01:00:02

BT Wholesale UK Networks Change Management - Planned Network Change has Started

PW Reference: PW320728
Location:Multiple Site
Summary:20CN/WBC Fujitsu OTN upgrade stage 1 of 3
Start: 21/02/2017 00:01
End:21/02/2017 06:00

The above change on the BT UK Core Network has started.
Please be aware the actual start of the work may not match the time you receive this email.

Your impacted services are available via WCR (Wholesale Customer Reporting).



You will be notified when this work has been completed.


Please note that emails being sent to this group mailbox are not monitored / actioned.
If you require a response you will need to eChat into the Network Incident Helpdesk to alert the team that you have sent an email to this mailbox
https://www.btwholesale.com/pages/static/echat.html (3rd Option)

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T20a

Potential Connectivity Issue


2017-01-11 10:24:19 - Resolved


2017-01-11 10:24:19
A small number of users on the MANCHESTER BLACKFRIARS UO exchange may be experiencing issues with connecitivty. An Engineer is due to arrive at the exchange at 10:30am and the next update will be available at 11:30am.

2017-01-11 13:29:12
A BT-Managed switch in the exchange had crashed and required re-configuration. Services returned just before 10:35am

Possible Routing Issue


2017-01-10 14:26:15 - Resolved


2017-01-10 14:26:15
Fastnet engineers are currently looking at a possible routing issue which maybe affecting a small number of customers. More updates to follow shortly.

2017-01-10 14:44:26
Fastnet engineers have isolated this issue. Traffic has been re-routed while investigations continue.

2017-01-10 16:10:48
At 14:07 we experienced a temporary BGP neighbour adjacency problem with an upstream transit provider. The peering adjacency flapped several times which lead to some routing instability both inbound and outbound via this router. As a reactive measure traffic was rerouted via other peers shortly afterwards. Full BGP peering was restored at 14:15 but we will continue to monitor before routing traffic via its original path again.

Intermittent Mail Issue


2016-10-17 09:50:18 - Resolved


2016-10-17 09:50:19
We are currently experiencing some intermittent issues with one of our POP mail servers which may in turn cause some users to receive errors while processing mail. Fastnet engineers are working on this now.

2016-10-17 12:13:39
Fastnet Engineers were first alerted to a POP3 issue on a mail server node at 09:05 this morning. Due to the nature of the problem, users may have experienced intermittent issues while trying to collect mail. The fault was resolved by rolling back a patch applied to the server and full service was restored at approximately 11:22. We will continue to monitor the situation but do not expect any further problems.

Data Centre Connectivity


2016-10-06 21:39:23 - Resolved


2016-10-06 21:39:23
Fastnet engineers have identified an issue which affected a small number of customer's connectivity. This has been resolved now however we are still investigating the issue.

2016-10-07 17:09:58
Fastnet on-call engineering staff were alerted to a potential issue at one of our London POP's at approximately 20:37 BST on the 06/10/16. The issue was quickly diagnosed as a path failure from one of our BGP edge devices to the core network. These devices all have redundant links on physically separate hardware. However, the device was triaged from our management platform and a member of staff was tasked to perform a reload of the RP, as the issue seemed to be a logical one, in that the LAG was affected as opposed to the physical interfaces. A side effect of this problem involved BGP updates continuing to be sent to our peering and transit links in that location, despite a system which should tear down those relationships in the event of a failure such as was experienced and detailed above. This may have resulted in a period of instability. In this case, traffic should have re-routed to our other London POP and any outage should have been minimal. Fastnet engineers are working on our testbed network to attempt to simulate the problem and will take any remedial action as required. This will be non service affecting. Normal service was resumed and traffic began to be slowly moved back on to the platform at approximately 21:27BST.

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