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Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2017-11-19 04:45:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2017-11-19 04:30:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2017-11-19 04:15:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2017-11-19 04:00:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

BT Wholesale - FASTNET INTERNATIONAL LTD (BTW)-CUG5002875610 - Network Planned Network Change Notifi

2017-11-19 03:45:00

BT Wholesale UK Networks Change Management - Planned Network Change notification

PW Reference: PW331470
Location:MILTON KEYNES
Summary:Upgrade of code to R13r12
Start: 04/12/2017 00:01
End:04/12/2017 06:00
Maximum expected Downtime:1Hours 15Minutes

We need to make a change to BT's UK Core Network that will unfortunately impact your services.
A list of your impacted services is attached;
this information is also available via WCR.

(This could take up to 48 hours)

We're upgrading some 21C network software in the Milton Keynes region. The PW window is from 00:01 until 06:00, and we will start at 00:01 with non-disruptive pre-checks. From 01:00 we will start to re-boot the device to the new version of code. This will cause an outage to all customers of up to15 minutes whilst the device restarts. However, if roll-back is required, the outage will be extended to 1hr & 15 minutes. All work will be complete by 06:00.

Services Affected: WBMC Shared Host Link 2 WBMC Shared Service 1



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T4b

POP Mail - Possible Intermittent Issue


2017-11-02 09:05:09 - Resolved


2017-11-02 09:05:09
Fastnet engineers are currently working on a POP mail issue this morning. We will update again shortly.

2017-11-02 09:10:02
This issue is now resolved. Please contact Fastnet if you are still experiencing problems.

Connectivity Issues - Google Routing Problem via LoNAP


2017-10-18 11:41:01 - Resolved


2017-10-19 10:56:41
On the 18th October 2017 LoNAP (one of the primary UK Internet peering exchanges) experienced a problem on their switching fabric causing forwarding table instability and subsequently large packet loss to many destinations on the Internet for many UK service providers. At 11:17 our monitoring systems detected high packet loss to Goggle’s network. Investigations were undertaken to determine the source of this packet loss. We determined that our primary route to Google (and some other destinations) was via LoNAP. Fastnet have multiple upstream connectivity partners, and so as a precaution we shut down our LoNAP connections to route traffic elsewhere. Network stability was fully restored at 11:45. During this period we received a notification from LoNAP engineers stating that they were investigating a problem with their switching fabric, however we had already moved the traffic away from the exchange. At 12.59 we received a further update from LONAP to say that they had identified and secured a problem in the Harbour Exchange datacentre which was causing forward table instability on their network which they were continuing to monitor and investigate. Fastnet sessions on the LoNAP exchange will remain shut down and traffic routed elsewhere until we receive notification from LoNAP that the incident is closed.

2017-10-18 12:11:24
Fastnet engineer's have now stopped routing all traffic via LoNAP. All services are now running without any issues. Please contact Fastnet if you're still experiencing any difficulties.

2017-10-18 11:41:01
Fastnet engineers are investigating reports of reachability issues to Google via LoNAP. We have shut down our links to LoNAP for any Google traffic which has rectified the issue for now. We will update again shortly.

POP Mail - Possible Intermittent Issue


2017-09-05 10:06:30 - Resolved


2017-09-05 10:06:30
Fastnet engineer's are aware of a problem that could be causing some POP mail users intermittent mail issues. Fastnet engineer's are investigating this now and will post updates shortly.

Ransomware Update


2017-05-15 11:01:58 - Resolved


2017-05-15 11:01:58

You've probably seen by now the disruption caused to the NHS and others following the latest ransomware attack, which encrypts data, rendering it useless unless you can have the data decrypted.

How should I protect against ransomware or other malware attacks?

  • Make sure you have current backups of all your data - that way you can't be held to ransom.
  • Make sure that if you are using Microsoft Windows - that you have installed the latest versions.
  • Make sure that your antivirus software is correctly installed and is the current version.
  • Make sure you have a security policy in place - a robust security access policy is essential.
  • The National Cyber Security Centre (NCSC) is a valuable source of information. Whilst we advise that you take caution when clicking on links we suggest you look at the information proved by the NCSC. https://www.ncsc.gov.uk/guidance/ransomware-latest-ncsc-guidance


2017-05-15 11:02:14

EAD Connections - Brighton Area


2017-02-23 13:33:17 - Resolved


2017-02-23 13:33:17
There looks to be an issue on the BT network which is affecting multiple EAD connections in the Brighton area. These have been reported and we are awaiting further updates.

2017-02-23 14:21:00
OpenReach engineers are being tasked to visit the affected areas.

2017-02-23 15:03:14
OpenReach are assigning engineers to the Kemptown exchange and will be working to locate the common point of failure. Engineer ETA is 15:30

2017-02-23 16:18:41
There is currently a fibre break that is affecting a number of our (and presumably others) customers in the Brighton area. BT fibre jointing teams are investigating, and have localised the fault. Further updates to follow.

2017-02-23 16:38:57
Engineers have now repaired the fibre break and all connections are back online. Do contact Fastnet engineers on 01273 675775 if you are still experiencing issues.

2017-02-23 16:40:39

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