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Service Updates and Technical Status Updates

This page contains Fastnet network status updates and automated service information from some of our suppliers and network partners.

BT Wholesale - FASTNET INTERNATIONAL LTD - Network Planned Network Change has Finished PW322987- Rev

2017-04-21 05:30:00

BT Wholesale UK Networks Change Management - Planned Network Change has Finished

PW Reference: PW322987
Location:Multiple Site
Summary:20CN/WBC Fujitsu OTN upgrade stage 1 of 3
Start: 21/04/2017 00:01
End:21/04/2017 06:00

The above change has been completed.

Please be aware the actual end of the work may not match the time you receive this email.

If the work was fully completed, you will receive no further updates.

If the work was only partially completed, you may receive a fresh Change notification at a later date.

If the work was fully rolled-back, or not deployed you will be re-advised if work is to be rescheduled for your services.

If this change has failed to incident further notifications will follow via BT's incident process.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T18

BT Wholesale - FASTNET INTERNATIONAL LTD - PW322987 Network Planned Network Change has Started

2017-04-21 00:00:00

BT Wholesale UK Networks Change Management - Planned Network Change has Started

PW Reference: PW322987
Location:Multiple Site
Summary:20CN/WBC Fujitsu OTN upgrade stage 1 of 3
Start: 21/04/2017 00:01
End:21/04/2017 06:00

The above change on the BT UK Core Network has started.
Please be aware the actual start of the work may not match the time you receive this email.

Your impacted services are available via BBCR.



You will be notified when this work has been completed.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T20a

BT Wholesale - FASTNET INTERNATIONAL LTD - Network Planned Network Change has Finished PW322898- Rev

2017-04-20 05:45:00

BT Wholesale UK Networks Change Management - Planned Network Change has Finished

PW Reference: PW322898
Location:Multiple Site
Summary:20CN/WBC Fujitsu OTN upgrade stage 1 of 3
Start: 20/04/2017 00:01
End:20/04/2017 06:00

The above change has been completed.

Please be aware the actual end of the work may not match the time you receive this email.

If the work was fully completed, you will receive no further updates.

If the work was only partially completed, you may receive a fresh Change notification at a later date.

If the work was fully rolled-back, or not deployed you will be re-advised if work is to be rescheduled for your services.

If this change has failed to incident further notifications will follow via BT's incident process.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T18

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - Network Planned Network Change has Finished P

2017-04-20 05:45:00

BT Wholesale UK Networks Change Management - Planned Network Change has Finished

PW Reference: PW322898
Location:Multiple Site
Summary:20CN/WBC Fujitsu OTN upgrade stage 1 of 3
Start: 20/04/2017 00:01
End:20/04/2017 06:00

The above change has been completed.

Please be aware the actual end of the work may not match the time you receive this email.

If the work was fully completed, you will receive no further updates.

If the work was only partially completed, you may receive a fresh Change notification at a later date.

If the work was fully rolled-back, or not deployed you will be re-advised if work is to be rescheduled for your services.

If this change has failed to incident further notifications will follow via BT's incident process.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T18

BT Wholesale - WBMC FASTNET INTERNATIONAL LTD (IPSC) - PW322898 Network Planned Network Change has S

2017-04-19 23:45:00

BT Wholesale UK Networks Change Management - Planned Network Change has Started

PW Reference: PW322898
Location:Multiple Site
Summary:20CN/WBC Fujitsu OTN upgrade stage 1 of 3
Start: 20/04/2017 00:01
End:20/04/2017 06:00

The above change on the BT UK Core Network has started.
Please be aware the actual start of the work may not match the time you receive this email.

Your impacted services are available via BBCR.



You will be notified when this work has been completed.



***Please read carefully***

This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.




T20a

EAD Connections - Brighton Area


2017-02-23 13:33:17 - Resolved


2017-02-23 13:33:17
There looks to be an issue on the BT network which is affecting multiple EAD connections in the Brighton area. These have been reported and we are awaiting further updates.

2017-02-23 14:21:00
OpenReach engineers are being tasked to visit the affected areas.

2017-02-23 15:03:14
OpenReach are assigning engineers to the Kemptown exchange and will be working to locate the common point of failure. Engineer ETA is 15:30

2017-02-23 16:18:41
There is currently a fibre break that is affecting a number of our (and presumably others) customers in the Brighton area. BT fibre jointing teams are investigating, and have localised the fault. Further updates to follow.

2017-02-23 16:38:57
Engineers have now repaired the fibre break and all connections are back online. Do contact Fastnet engineers on 01273 675775 if you are still experiencing issues.

2017-02-23 16:40:39

Session Drop


2017-02-23 12:18:18 - Resolved


2017-02-23 12:18:18
At 11:51 one of our interconnects with BT dropped resulting in a brief loss of session for any customers on the affected router. We are currently investigating this further with BT but any dropped session should have logged straight back onto one of our other routers. Any customers still affected are advised to reboot their equipment.

2017-02-23 16:41:41

Potential Connectivity Issue


2017-01-11 10:24:19 - Resolved


2017-01-11 10:24:19
A small number of users on the MANCHESTER BLACKFRIARS UO exchange may be experiencing issues with connecitivty. An Engineer is due to arrive at the exchange at 10:30am and the next update will be available at 11:30am.

2017-01-11 13:29:12
A BT-Managed switch in the exchange had crashed and required re-configuration. Services returned just before 10:35am

Possible Routing Issue


2017-01-10 14:26:15 - Resolved


2017-01-10 14:26:15
Fastnet engineers are currently looking at a possible routing issue which maybe affecting a small number of customers. More updates to follow shortly.

2017-01-10 14:44:26
Fastnet engineers have isolated this issue. Traffic has been re-routed while investigations continue.

2017-01-10 16:10:48
At 14:07 we experienced a temporary BGP neighbour adjacency problem with an upstream transit provider. The peering adjacency flapped several times which lead to some routing instability both inbound and outbound via this router. As a reactive measure traffic was rerouted via other peers shortly afterwards. Full BGP peering was restored at 14:15 but we will continue to monitor before routing traffic via its original path again.

Intermittent Mail Issue


2016-10-17 09:50:18 - Resolved


2016-10-17 09:50:19
We are currently experiencing some intermittent issues with one of our POP mail servers which may in turn cause some users to receive errors while processing mail. Fastnet engineers are working on this now.

2016-10-17 12:13:39
Fastnet Engineers were first alerted to a POP3 issue on a mail server node at 09:05 this morning. Due to the nature of the problem, users may have experienced intermittent issues while trying to collect mail. The fault was resolved by rolling back a patch applied to the server and full service was restored at approximately 11:22. We will continue to monitor the situation but do not expect any further problems.

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