To allow FastNet engineers to take remote control of your system, you may be asked to download one of the following small applications:
Windows
Download FastNet Remote for Windows 2000/XP/Vista
Mac OSX
Download FastNet Remote for Mac OSX
The applications create a secure VPN tunnel allowing access to your machine, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.